Our 30-day promise
Ordered something and it’s just not clicking? No hard feelings, no guilt trip.
You have 30 days from the day your order is delivered to send most items back for a refund. Below is exactly how it works: what qualifies, how to start, who pays for what, and when your money lands.
What you can return
We accept returns on items that are:
- Requested within 30 days of the delivery date.
- Unworn and in original condition — no scratches, no signs of wear, nothing bent or broken.
- Sent back complete: original packaging, tags, pouches, earring backs, spare links, and anything else that came in the box.
- Returned from a US address. We currently ship to the United States only, so returns start there too.
If a return reaches us worn, damaged, or missing parts, we’ll email you before we do anything — we won’t quietly shrink your refund. We’ll explain what we found and agree on the next step with you.
Final sale: pierced earrings
For hygiene reasons, pierced earrings are final sale. Once they’ve been delivered we can’t accept them back or exchange them — that’s standard practice for anything that goes through a piercing. The one exception: if they arrive faulty, damaged, or aren’t what you ordered, we sort it out at no cost to you (see below). Clip-ons and non-pierced styles follow the normal 30-day policy.
How to start a return
One email starts the whole thing:
- Email us at support@ninetywear.com.
- Include your order number and tell us which item(s) you’d like to return, plus whether you want a refund or an exchange.
- Wait for our reply. We’ll confirm your return and send you the correct return address along with simple instructions.
Please don’t ship anything back before you hear from us. Packages sent without instructions can end up at the wrong address, and we can’t refund a return we never receive.
Refunds
- Refunds go back to your original payment method. We can’t send a refund to a different card, account, or person.
- Once your return reaches us and we’ve checked it over, we process the refund typically within 5–10 business days.
- After we process it, your bank or card issuer decides when it appears on your statement. That step can take longer, and it’s out of our hands.
- We refund what you paid for the returned item(s). Original shipping charges aren’t refunded on change-of-mind returns.
- All refunds are issued in US Dollars (USD), the currency you were charged in.
- Payments are handled by a third-party payment processor. We never store your full card number — not when you pay, not when we refund you.
If a refund we’ve confirmed still hasn’t shown up after a reasonable wait, check with your bank first, then email us and we’ll dig into it with you.
Exchanges
Want a different color, size, or style instead of your money back? Say so in your email and we’ll swap it where we can.
Exchanges are subject to availability. If the piece you want is out of stock, we’ll tell you straight away and refund you instead. We send the replacement out once your original item is back with us.
Damaged, faulty, or wrong item
If something arrives broken, faulty, or simply isn’t what you ordered, that’s on us and we make it right at no cost to you — return shipping included.
Email support@ninetywear.com with your order number as soon as you spot the problem. A quick photo of the item (and the outer packaging, if it took a beating in transit) helps us solve it in one round instead of five. You choose: a replacement if we have one, or a full refund. This applies to pierced earrings too — final sale never means you’re stuck with a faulty item.
Fair warning on what counts as a fault. Normal wear over time isn’t a defect. Gold-tone pieces are gold plating over a 316L stainless steel core, and plating gradually wears with use — roughly 6–24 months depending on how you treat it. Our Materials & Care page explains what to expect and how to make it last.
Who pays for return shipping
- Change of mind (wrong vibe, didn’t suit you, ordered two by accident): you cover the return shipping. Use a tracked service if you can — until the parcel reaches us, it’s your responsibility.
- Our error or a faulty item (damaged, defective, wrong product sent): we cover the return shipping. You should never pay to send back something we got wrong.
Questions
Not sure whether your item qualifies? Ask before you pack it. Email support@ninetywear.com with your order number and we’ll give you a straight answer.
You may also want our FAQ, Shipping info, Terms, or the Contact page. Ready to browse again? The shop is right here.
This policy sits alongside your rights under applicable consumer law — it doesn’t replace them, and nothing here limits them.
Who you’re buying from
90WEAR is the brand and trading name of V3 DIGITAL MARKETING S.A.C., RUC 20613695452, a company registered in Peru that owns and operates the ninetywear.com online store.