Something not right with your order? Question before you buy? Wondering whether a chrome pendant will survive your daily chaos? Email us. Real people read every message, and we genuinely like hearing from you.
No bot loops, no copy-paste scripts. Just a straight answer from someone who actually knows the products.
The best way to reach us
Email is our front door: support@ninetywear.com
One message is plenty — sending three copies won’t move you up the queue. We don’t have a phone line, and that’s on purpose: a clear written answer is one you can keep, forward, and act on.
Press, collaborations, or wholesale questions? Email hello@ninetywear.com and say so in the subject line.
What to include for faster help
The more you give us up front, the fewer emails it takes to fix things. Ideally, send:
- Your order number — it’s in your order confirmation email. This is the single biggest time-saver.
- The email address you used at checkout, if it’s different from the one you’re writing from.
- Your question, in plain words — what happened, what you expected, and what you’d like us to do about it.
- Photos, if an item arrived damaged, faulty, or wrong. A clear shot of the piece (and the packaging) usually means we can sort it on the first reply instead of the third.
Haven’t ordered yet? Skip the order number and just tell us the product name — that’s enough for us to help.
Please never email card numbers, security codes, or passwords. We don’t need them, and email isn’t a safe place for them. If we ever need payment information, it happens at checkout, not in your inbox.
Need to change or cancel an order, or fix a typo in your address? Email us as soon as you can. We’ll do our best, but once an order has been packed or handed over for delivery, we may not be able to change it.
When you’ll hear back
We aim to reply as quickly as we can. Messages that land on a weekend or a holiday may take a little longer, but they don’t get lost.
If our reply hasn’t shown up, check your spam or promotions folder before assuming we ghosted you. We don’t ghost.
Answers you can grab right now
A lot of questions already have a page. If you’re in a hurry, start here:
- FAQ — orders, payments, sizing, and the questions we get most.
- Materials & Care — what our pieces are actually made of, including 316L stainless steel and gold-tone plating over a steel core, the honest truth about nickel, and how to keep them looking good.
- Shipping — we ship to the United States only right now. Free standard shipping on US orders over $35; a flat rate applies under $35 and is shown at checkout.
- Returns — you have 30 days from delivery to start a return. Heads up: pierced earrings are final sale for hygiene reasons, unless they arrive faulty.
Still stuck after reading? Email us anyway. We’d rather answer something twice than leave you guessing.
Who you’re emailing
90WEAR is the brand and online store at ninetywear.com, owned and operated by V3 DIGITAL MARKETING S.A.C., RUC 20613695452, a company registered in Peru.
All prices on the store are in US Dollars (USD), and we currently ship to the United States only. Payments are handled by a third-party payment processor, and we never store your full card number.
For how we handle your data, read our Privacy Policy. For the rules of using the store, see our Terms. Or skip the paperwork and head back to the shop.